POLICIES

CANCELLATIONS

Every appointment is specially reserved for you! As a courtesy, we require 24-hour notice to cancel or reschedule an appointment. A credit card number is required for booking, but will not be charged unless the appointment is cancelled or rescheduled within 24 hours of scheduled services. Policies like this are no fun, but when last minute changes are made with little notice, it means we miss the opportunity to fill that appointment time, guests on our waiting list miss the opportunity to receive services, and your stylist goes unpaid for those hours in the day. In the event that proper notice is not given, the card on file will be charged a fee for the amount of $25 per hour based on the duration of time reserved for your services.

No-call/No-shows are subject to a fee of up to 100% of the scheduled services. These fees are due before we can book your next appointment at Iasan & Sebastian.

RETURNS

Take-home hair care products found to be defective or unsatisfactory may be eligible for a refund or exchange within 7 days from date of purchase. We can not offer a return or exchange on used hot tools or custom-ordered hair extensions.

SERVICE ADJUSTMENTS

Our goal is to meet your expectations during every visit. However, if as a guest you are dissatisfied with your service you may contact us within 3 days of the original service(s) for any adjustments that may be made. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

Please note: Our company does not do refunds on any services. The “adjustment” service must be performed by the original scheduled service provider.

CHILDREN

Due to the relaxing nature of the Iasan & Sebastian experience, we respectfully request children to be brought to the salon only when the child is receiving a service.

Refusal of Service

We reserve the right to refuse service to anyone.

Privacy Policy

Iasan & Sebastian Salon takes your privacy seriously and is committed to safeguarding your privacy online. Because we gather certain types of information from visitors to our sites, we have developed a privacy statement to help you understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we’ve collected about you at any time.

GUIDING PRINCIPLES

Our company respects the privacy of individuals who visit our Web sites, send us SMS or e-mails, or participate in features/services we offer online. Accordingly, our policy regarding online privacy has been developed using the following guiding principles: Our company maintains a strict “no-spam” policy. Subscribers to our SMS and/or e-mail services (or any other feature/service found on our Web site) will not receive unsolicited SMS and/or e-mail messages from us. Our company collects information online primarily to provide our visitors with a more relevant experience on our sites. When doing so, we will make every reasonable effort to avoid the excessive or irrelevant collection of data. Our company will take reasonable physical, electronic, and managerial measures to safeguard and secure any information you provide to us (e.g. data will be stored in protected databases on secured servers with restricted access). Our company will not share any information you’ve provided to us with anyone without your consent other than to provide the service you’ve requested. At the time you register for any such service, you will be notified of, and asked to consent to, the sharing of your information with any particular third party necessary to the provision of the requested service.

NON-PERSONALLY IDENTIFIABLE DATA

Anytime you visit our Website, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address, and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the Website, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our Websites. This information enables us to determine which areas of the Websites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual’s consent.

INFORMATION VOLUNTARILY PROVIDED

Any information you provide to us (i.e. name, phone number, e-mail address, etc.) when you enroll in one of our reminder services, request information, or use any of the other interactive portions of our websites, is securely maintained on our Web server, and internal systems. This information may be used to provide you with information you’ve requested about our company, our products, and our services or to provide you with special notices. You may opt-out of receiving future SMS communications at any time (see opt-out procedures by visiting our Terms & Conditions Policy). This data may also be used to tailor your experience on our sites by providing content that is relevant to your interests and geographic region.

DISCLOSURE OF PERSONAL INFORMATION

Our company understands the importance of your privacy. We collect and maintain the personal information of our consumers for our use only. We do not sell, rent, or trade consumer information to third parties.

CONTACTING THE WEBSITES

If you have questions concerning this Privacy Policy or the practices of -these sites, you may contact us at (402) 477-2060.

DATA COLLECTION

We will collect your name and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form or over the phone with one of our guest experience experts.

DATA USAGE

We use your data solely for sending updates and reminders related to our products or services.

DATA SECURITY

We protect your data with secure storage measures to prevent unauthorized access.

DATA RETENTION

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

SMS COMMUNICATIONS

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring, and message frequency varies.

Contact Iasan & Sebastian Salon at 402-477-2060 or support@issalon.com for HELP or to STOP receiving messages.

SMS OPT OUT

You can opt out of the SMS list at any time by texting, emailing, or replying STOP to 402-477-2060 or support@issalon.com. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

No mobile opt-in will be shared with third parties for marketing purposes.

NON-SHARING CLAUSE

We do not share your data with third parties for marketing purposes. Iasan & Sebastian Salon will not sell, rent, or share the collected mobile numbers.

Terms & Conditions

  1. These terms and conditions apply to SMS messages sent by Iasan & Sebastian Salon. These messages can be recurring (e.g. Inquiry Responding, Appointment Reminders, Service Provider Updates, etc.).
  2. You can sign up to receive SMS messages by completing our online form at https://issalon.com/sms-opt-in-form, or by messaging YES to (402) 477-2060 to confirm you agree to receive SMS messages.
  3. You can cancel SMS messages at any time by messaging STOP to (402) 477-2060 or in response to any text message you receive. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you may do so by completing our online form at https://issalon.com/sms-opt-in-form, or by messaging YES to (402) 477-2060.
  4. If at any time you forget what keywords are supported, you may message HELP to (402) 477-2060 or to the text message you received. After you send the SMS message HELP to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
  5. Data obtained from you in connection with our SMS messaging service will strictly be for our use only. We do not sell, rent, or trade consumer information to third parties. If you have questions regarding our privacy practices, please read our privacy policy at https://issalon.com/policies#pp.
  6. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text or data plan, it is best to contact your wireless provider.